Customer Service Consulting

Your clients measure you against every customer service experience they have – not just with your company, your competitors, or even your industry. So even when you’re doing well, the ante is always being upped by others who are doing it better. But almost every business – including yours – can save time and money, and achieve and sustain better results, by investing in improved customer service performance.

Alliant Consulting can help you find gaps between your brand promises and service delivery – and then develop solutions that boost your ability to meet customer expectations. We’ll examine all of the integrated functions that affect your customer service performance and productivity – from turnaround and fulfillment times to billings and returns, etc. – to find ways to add value.

• Boost Customer Satisfaction / Retention: provide excellent quality and service to your customers
• Deliver Service Excellence: reduce time from customer contact to customer receipt or satisfaction
• Gain Efficiencies: increase calls handled per customer service rep and cut correspondence time
• Meet Customer Demand: improve productivity with customer-centric staffing and scheduling

Listen to your customers and our team of customer service consultants will help you respond with long-lasting improvements. Learn more from Alliant Consulting Case Studies.

• IMPROVE CUSTOMER SERVICE AND QUALITY in a rapidly growing system offering a broad array of traditional and broadband services through numerous sites across a large, expanding metropolitan area
• IMPROVE SERVICE to health plan participants, ensure compliance with health plan contracts, and increase the efficiency of IPA and member-physician operations
• TO ASSESS THE FEASIBILITY of consolidating three customer service call center operations into one location, design an implementation plan for the consolidation and implement the consolidation to test the assessment recommendation to consolidate

WOW YOUR CUSTOMERS. Contact us to find out how you can improve customer service and still keep costs in check.

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