Contact Center Consulting

Are your contact center’s abandonment rates putting your customer relationships at risk? Are your service reps equipped – and empowered – to troubleshoot? Are they meeting sales expectations? Are the interactions adding value to your business? These are the kinds of issues Alliant Consulting can help you address to improve your customer contact center performance and productivity. We can help you close the gap between your team’s performance and your industry’s highest standards. Years of working with inbound and outbound contact centers has taught us what works and what doesn’t. From phone operations to correspondence flows, Alliant will apply targeted strategies to create the customer contact improvements you need to meet your goals.

• Improve Customer Support: reduce average time to answer, improve transfer time, decrease abandonment rates, etc.
• Empower Your Staff: train your team in problem-solving and elevate their ability to deliver service excellence
• Reduce Errors: streamline procedures, eliminate duplicated efforts, and improve communication to decrease errors and customer complaints

Our team of contact center consultants has years of experience. Learn more from Alliant Consulting Case Studies.

• CONSOLIDATE OPERATIONS across seven separate system locations serving over 500,000 customers without a hitch – in fact, with improvement – in quality, customer service and cost efficiencies
• IMPROVE EFFICIENCY AND EFFECTIVENESS of the in-bound customer contact operations across all categories of Classified Advertising
• IMPROVE OPERATIONAL PERFORMANCE to better serve its audience and advertisers, and to protect and grow its market share

PICK UP THE PHONE. Contact us to find out how you can make your contact center more profitable.

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