Are your contact center’s abandonment rates putting your customer relationships at risk? Are your service reps equipped – and empowered – to troubleshoot? Are they meeting sales expectations? Are the interactions adding value to your business? These are the kinds of issues Alliant Consulting can help you address to improve your customer contact center performance and productivity. We can help you close the gap between your team’s performance and your industry’s highest standards. Years of working with inbound and outbound contact centers has taught us what works and what doesn’t. From phone operations to correspondence flows, Alliant will apply targeted strategies to create the customer contact improvements you need to meet your goals.
Our team of contact center consultants has years of experience. Learn more from Alliant Consulting Case Studies.
PICK UP THE PHONE. Contact us to find out how you can make your contact center more profitable.
"I also wanted to mention how much we appreciate all of the feedback that Alliant has given to (us). The strategic benchmarking analysis and evaluation that Alliant provided will now allow our company to establish leadership performance targets. This not only gives credibility to the data that we provide to our top management but validates that we are heading in the right direction with our key performance indicators. Alliant has also helped us understand the gaps in our lower performers and the implications to our internal/external customers. This prioritization will focus our efforts on opportunities that really matter. Thanks,"