Recognizing the transition to an interoperable, digital trunked radio system from traditional VHF/UHF systems as an opportunity to improve responsiveness and reduce costs, the county wished to explore alternatives to the current 911 emergency dispatch operations being handled by 4 separate dispatch centers.
Alliant Consulting was an integral partner in the development of the user migration plan for the regionally shared 800MHz system and had a strong background in call center and dispatch operations.
Alliant partnered with leadership to develop a plan, whereby a Dispatch Work Group (DWG) consisting of public safety and 911 dispatch professionals from representative jurisdiction was formed and lead by Alliant in developing 5 alternative structural operating models to handle 911 dispatching for the county and all its municipalities, with consideration for ancillary services being provided to select municipalities currently running their own 911 centers.
"I also wanted to mention how much we appreciate all of the feedback that Alliant has given to (us). The strategic benchmarking analysis and evaluation that Alliant provided will now allow our company to establish leadership performance targets. This not only gives credibility to the data that we provide to our top management but validates that we are heading in the right direction with our key performance indicators. Alliant has also helped us understand the gaps in our lower performers and the implications to our internal/external customers. This prioritization will focus our efforts on opportunities that really matter. Thanks,"
