One Of The 10 Largest Newspapers In The U.S. - Alliant Consulting

IMPROVE AND STANDARDIZE CIRCULATION ACCOUNTING PRACTICES and systems and create efficiencies and profits in the process

Project Focus

Reorganized and streamlined workflows in circulation accounting, which improved service, cash management and quality.

Financial Benefits

25% reduction in calculation errors in Single Copy Centers
50% reduction in turnaround time for cash application (2 days to 1 day)
29% improvement in productivity

Key Changes and Operational Benefits

Implemented a 5 day work week to provide improved customer service
Suppressed unnecessary printing of 10 weekly reports – reducing cost
Redesigned billing statement and store invoice to be customer friendly, reducing errors and customer calls
Redesigned department into functional units and eliminated redundant activities
Implemented staffing and scheduling based on objective measurements
Implemented a skill matrix for cross training of employees for increased service
Designed a circulation distribution center management orientation program to increase communication and decrease errors

Testimonials

"I also wanted to mention how much we appreciate all of the feedback that Alliant has given to (us). The strategic benchmarking analysis and evaluation that Alliant provided will now allow our company to establish leadership performance targets. This not only gives credibility to the data that we provide to our top management but validates that we are heading in the right direction with our key performance indicators. Alliant has also helped us understand the gaps in our lower performers and the implications to our internal/external customers. This prioritization will focus our efforts on opportunities that really matter. Thanks,"

VP, Global Logistics and Fulfillment

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