National Cable TV IT-Solutions Delivery – Intake & Delivery Process Design
MARKET PRESSURES DRIVE URGENT AND EVER-CHANGING PRIORITIES – New products, multiple delivery channels, accelerated launch deadlines, increasing demand, internal systems development projects all contribute to dynamically changing capacity, project coordination and delivery challenges
Recently reorganized department with multiple approaches and levels of compliance to project prioritization and management (Solution Development Life Cycle) needs departmental leadership to consistently apply a collaborative and disciplined intake and delivery process for prioritizing, planning, executing and documenting projects
Project Focus
Lead a team of representative leaders from the department to design the flow and key tools
Worked with senior corporate leadership to develop the prioritization process
Implemented the flow with live project list to test and gain support for its use
Developed checklists for each element of the flow, to improve quality of information and decision-making
Developed a capacity planning tool and status reporting document for updates and planning
Operating Benefits six weeks into implementation
Established the “plan of record” for top priority projects with agreement from all “partner executives”
New approach to intake is in place with > 80% consistently applying the approach
Reports of checklists facilitating more complete plans/requirements documents
Status of projects is regularly reported and visible, as well as resource capacity
Process is helping user/partners identify misguided requests before they go into production
Expect improved on-time delivery due to early engagement of supportive resources (quality assurance, server/hardware provisioning, application support, etc.)
Key Changes
Priorities set by senior leadership
Weekly request review and T-shirt sizing step for quick and clear approval and prioritization
Timelines established in context of overall portfolio including BAU/Sustaining work
Partners involved early and share ownership to increase quality and accelerate delivery
QA Test scenarios design early in process reduces rework and accelerates delivery
Multiple check points throughout process
Partners/SD have option for phased deployment to accelerate business benefits
“Please send all my warmest regards to your very fine crew … I am so appreciative of all of the lessons which they gifted to me.”
President - Major Cable Communications Company
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