Alliant Consulting Aligning people, processes and metrics to meet your business goals.

IMPROVE QUALITY, SERVICE AND EFFICIENCY by changing how and when ads are ordered and processed resulting in a high performance management model and culture that drive continuous improvement

Project Focus

To design and implement a new operational model which includes ad operations, pre-press, sales, marketing, interactive media and supplements departments.  A team was formed to develop and implement new service, quality and performance standards, and redesigned workflows, processes and reporting.

Financial Benefits

  • Increased revenue by reducing credits and adjustments due to ad errors and by increasing service in the pre-press processes: overnight turnaround of proofs, quicker spec ad turnaround, better control of ad flow process from order entry to the plate/press
  • Decrease costs by increasing productivity (ads per hour worked) and quality (reduced make goods)
  • 10% decreased labor

Key Changes and Operational Benefits

  • 100% centralization of order entry
  • 95% next day turn around on production work
  • >200% increase in ads per hour
  • Implemented performance metrics, moving organization from subjective to objective decision making
  • Increased internal customer satisfaction due to faster turn around time
  • Improved quality and accuracy of order entry resulting from shared knowledge and broadened skills among work groups
  • Increased compliance to use of Ad Desk for submission of electronic materials
  • Redesigned ad flow for increased control, compliance to ad tracking, turnaround vs. deadline standards
  • Implemented order and materials quality assurance at key points in flow
  • Implemented new management responsibilities including work assignment and quality assurance
  • Adjusted schedules to better support ad submission and production requirements
Testimonials

“…looking forward to working with Alliant again!! The NOC has really taken the Model ACI helped us to develop to the next level and are truly owning the process and making continual improvements along the way… Good to see the company has made the commitment to continually improve!! Really Excited!!”

Quality Assurance & Training Supervisor - A Large Cable / Telcom Firm

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