National Cable MSO IT Organization

PROVIDED AN INFORMED, OUTSIDE PERSPECTIVE to a fast growing cable communications company as to how the IT/IS functions should be restructured to provide the services, products and resources necessary to serve each of the division operations and functional areas with their systems and technology needs

Project Focus

• Review IT/IS functions within 4 regions’ and 11 divisions’ functional areas
• Compare performance to industry standards and alignment with company goals
• Provide recommendations and a short and long-term plan for increasing effectiveness

Client Gains: Financial and Operating Benefits

• Productivity gain for IT/IS providers and users
• Improved employee morale
• Simplified and standardized work flow
• Simplified and expanded use of technology
• Consistent development methodology

Assessment Activities

• Developed short term action plan to:
• Establish IT/IS as a service organization
• Ensure that organizational leaders set priorities (not IS)
• Shore up critical data security/integrity
• Assess backlog & reorganize workload to make room for maintenance, firefighting and general requests based on business priorities
• Identify and address critical skills coverage issues
• Begin process-driven culture
• Establish reasonable service expectations & measure against them
• Lay ground work for long-term achievement of best practices
• Developed organizational structure
• Designed position descriptions for key IS leadership/management positions
• Provided a road-map with accountability and an implementation timeline

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