CREATE A CONSOLIDATED, COHESIVE IS/IT DEPARTMENT comprised of existing staff while taking the IT organization to the next level of performance
Project Focus
To identify and gain a clear understanding of the IS/IT, Engineering and Technical Operations technology environments as they relate to workflow, process, service, performance and organization structure; and develop an operational model and implementation plan to achieve an integrated IS/IT organization that balances technology with service and fosters a collaborative environment throughout the organization.
Operating Benefits Identified
- Designed a new model for a consolidated, centralized IS/IT function that supports the division, and a road map for the client to follow which will facilitate a successful implementation
- Created an efficient staffing model requiring no additional staff
- Provided benchmarking and best practices data
- Identified existing staff for a new help desk operation
- Documented thematic issues and findings as a result of the observations and interviews conducted during the analysis
- Captured remaining budget-year capital technology initiatives
- Redesigned a project authorization workflow that streamlines and automates the divisional process for technology purchases and implementation
- Developed an IT Improvement Action Plan detailing steps necessary to create a World Class IT organization
- Defined roles and responsibilities to support the consolidated IS/IT department
Assessment Activities
- Conducted interviews with executives, managers and key personnel
- Documented basic functions and the IT organizational structure
- Mapped workflows and processes while identifying barriers to service and performance
- Catalogued IT initiatives for the remainder of the year
- Benchmarked IT best practices from multiple industries and began the process of developing standards of performance for the department
- Reviewed and analyzed statistical documentation including organization structures, lines of communication, planning and reporting tools and work flows, standards and best practices
- Developed an action plan to address the recommendations
"I also wanted to say thank you again. In case CJ didn't tell you I was promoted to Project Manager on Catalyst. And I have you, Linda, Rick, and Sherwin to thank for this. You all assisted me in seeing areas of improvement that I needed to focus on so I thank you all for that. I have grown and changed so much in the last year and you all at Alliant are to thank for this improvement in my life! So hats off to all of you."
Project Team Member - National Healthcare Provider
