Project Focus
Document and evaluate current operations, and develop specific recommendations and implementation plans to increase revenue, service, quality, productivity and morale while sustaining ongoing operations and other initiatives, including preparation for the implementation of electronic medical records. The evaluation and change implementation plans were comprehensive and involved all 38 clinical specialties, technical and administrative disciplines of the VMC. Elements reviewed included:
Financial and Operating Benefits
Identified recommendations to achieve:
Facilitated the development of a hospital wide patient-flow model, outlining team roles and coordination from multiple clinical and administrative divisions
Established hospital-wide performance standards and guidelines
Established and trained a cross-discipline, multi-level problem-solving team that met bi-weekly and researched and resolved over 30 operational issues over the course of 4 months
Implemented client contact center achieving, providing training to management and staff that resulted in:
The consultants conduct themselves in a very professional manner while maintaining approachability. They think outside the box enough to challenge ideas but remain sensitive to our culture…. very detailed and action oriented which allowed movement forward in a tough project. Documentation was key and they put together clear and concise updates, project plans and implementation plans…. written communication in email was also stellar.
