One Of The 10 Largest Newspapers In The U.S.

IMPROVE AND STANDARDIZE CIRCULATION ACCOUNTING PRACTICES and systems and create efficiencies and profits in the process

Project Focus

Reorganized and streamlined workflows in circulation accounting, which improved service, cash management and quality.

Financial Benefits

• 25% reduction in calculation errors in Single Copy Centers
• 50% reduction in turnaround time for cash application (2 days to 1 day)
• 29% improvement in productivity

Key Changes and Operational Benefits

• Implemented a 5 day work week to provide improved customer service
• Suppressed unnecessary printing of 10 weekly reports – reducing cost
• Redesigned billing statement and store invoice to be customer friendly, reducing errors and customer calls
• Redesigned department into functional units and eliminated redundant activities
• Implemented staffing and scheduling based on objective measurements
• Implemented a skill matrix for cross training of employees for increased service
• Designed a circulation distribution center management orientation program to increase communication and decrease errors

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