Are your contact center’s abandonment rates putting your customer relationships at risk? Are your service reps equipped – and empowered – to troubleshoot? Are they meeting sales expectations? Are the interactions adding value to your business? These are the kinds of issues Alliant Consulting can help you address to improve your customer contact center performance and productivity. We can help you close the gap between your team’s performance and your industry’s highest standards. Years of working with inbound and outbound contact centers has taught us what works and what doesn’t. From phone operations to correspondence flows, Alliant will apply targeted strategies to create the customer contact improvements you need to meet your goals.
Our team of contact center consultants has years of experience. Learn more from Alliant Consulting Case Studies.
PICK UP THE PHONE. Contact us to find out how you can make your contact center more profitable.
“The time it takes to bring on a new person and have them fully functional has moved from a year to two months thanks to the on-boarding program you helped us design.”