“Companies ramped up hiring in September, and more Americans — the most in over six years — were confident enough to quit their jobs, the government reported Thursday.” – Associated Press, 11/13/14
As the economy is ticking upward and unemployment dropping, retaining valuable employees is becoming a critical success factor. Employee defection must be treated with the same gravitas as customer defection.
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1963, Informal Sociology, a casual introduction to sociological thinking by William Bruce Cameron, Page 13
Truer words were never said. The ability to determine the right metrics, track them accurately, and distribute that information to the right parties in a format and with timing that make it a useful tool rather than a postscript, falls somewhere between a statistical discipline and a management art form. Even when you have the metric right, the recipients of the information must respond to it appropriately, using it to form the right questions, make decisions, and take action.
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