Alliant Consulting Aligning people, processes and metrics to meet your business goals.

Case Studies filtered by Manufacturing:

Mid-Sized New Media Organization

DEVELOP “BEST PRACTICE” MODELS for the post-sale, production, maintenance, service and billing elements related to these services as well as an effective, efficient approach for implementation and training at various customer sites that will ensure quality and service performance that drives customer retention and growth for a new media organization has developed software to facilitate […]

Fast-Growing Manufacturer with Global 25,000+ Multi-Level Sales Force – IT Help Desk

DESIGN AN OPERATIONAL MODEL FOR AN INTERNAL PC SUPPORT HELP DESK and an action plan for its implementation in multiple locations throughout the U.S.  Simply stated, create a “World-Class Help Desk Operation” Project Focus Evaluated existing levels of customer service, process work flows, controls, communications and project management systems that influence the relationship between the […]

Global Provider of Water Purification Products, Red Tape Reduction

IDENTIFY AND REALIZE OPPORTUNITIES TO IMPROVE decision making and reduce bureaucracy throughout the organization while maintaining or improving quality, safety and security.  Results: better and more efficient decision making, more productive deployment of resources Project Focus Work with executive management to develop and implement a logical and efficient process for soliciting, evaluating and implementing requests […]

16 Edition Suburban Weekly Newspaper Group Editorial and Pagination

REDUCE COSTS in editorial operations, pagination procedures, and technology across multiple locations, while maintaining and improving quality and service to community readers and advertisers Project Focus Suburban Newspaper Editorial and Pagination Operations Assess and redesign operations model to improve organization structure, processes, workflows, procedures and tools Train and coach a client task team to implement […]

Top 10 U.S. Daily Newspaper

INCREASE CUSTOMER FOCUS throughout the organization and improve service responsiveness both inside and outside the company – and thereby increase revenue, external customer retention, internal customer satisfaction, operational performance, and resource utilization Project Focus Large Daily Newspaper’s Retail Ad Sales and Production, Classified Advertising, Circulation, Finance, Accounting, Purchasing and Human Resources Departments Assess, redesign and […]

20+ Edition Suburban Weekly Newspaper Editorial, Prepress & Pagination

IMPROVE EDITORIAL AND ADVERTISING quality, service and productivity while reducing labor costs across multiple locations Project Focus Weekly Newspaper’s Advertising and Editorial Prepress Ad Order Entry and Pagination Assess and redesign operations and workflows related to pagination, ad order entry, and editing Prepare and coach a client team to complete the detailed operational redesign, including […]

Global Water Purification Products and Services Leader – Streamlines New Product Introduction

IMPROVE NEW PRODUCT INTRODUCTION PROCESS; Improve and accelerate the introduction process for all new and reformulated products from the idea stage to full commercialization while maintaining or improving quality, service and safety Project Focus Manufacturer’s New Product Development Processes affecting Marketing, Sales, Research, Environmental Health & Safety, Procurement, Manufacturing, Human Resources, Information Services, and Finance […]

Fast-Growing Manufacturer with Global 25,000+ Multi-level Sales Force – IT Transformation

TRANSFORM THE INFORMATION SERVICES DEPARTMENT – after a decade of rapid product, employee and revenue growth – from an autonomous, reactive service group to a highly integrated, efficient, proactive, world-class Information Services team Project Focus Manufacturing Firm Information Services Group Evaluate and compare existing levels of internal customer service against global benchmarks and customer expectations […]