IMPROVE AND STANDARDIZE CIRCULATION ACCOUNTING PRACTICES and systems and create efficiencies and profits in the process
Project Focus
Reorganized and streamlined workflows in circulation accounting, which improved service, cash management and quality.
Financial Benefits
- 25% reduction in calculation errors in Single Copy Centers
- 50% reduction in turnaround time for cash application (2 days to 1 day)
- 29% improvement in productivity
Key Changes and Operational Benefits
- Implemented a 5 day work week to provide improved customer service
- Suppressed unnecessary printing of 10 weekly reports – reducing cost
- Redesigned billing statement and store invoice to be customer friendly, reducing errors and customer calls
- Redesigned department into functional units and eliminated redundant activities
- Implemented staffing and scheduling based on objective measurements
- Implemented a skill matrix for cross training of employees for increased service
- Designed a circulation distribution center management orientation program to increase communication and decrease errors
“… Alliant was the only organization I worked with that took the time to understand our organization, knew how to bring value without spending a fortune, and delivered more than pricey white paper – they stayed to implement their concepts. However, the most important feature of Alliant’s work is in the measured performances they deliver. Visualize being on the client’s premises, implementing the idea you just sold them as “the solution” and having the faith that the measurements achieved will deliver the results you just promised.”
Advertising Sales & Operations Executive - News Media Ad Sales
