Alliant Consulting Aligning people, processes and metrics to meet your business goals.

IMPROVE AND STANDARDIZE CIRCULATION ACCOUNTING PRACTICES and systems and create efficiencies and profits in the process

Project Focus

Reorganized and streamlined workflows in circulation accounting, which improved service, cash management and quality.

Financial Benefits

  • 25% reduction in calculation errors in Single Copy Centers
  • 50% reduction in turnaround time for cash application (2 days to 1 day)
  • 29% improvement in productivity

Key Changes and Operational Benefits

  • Implemented a 5 day work week to provide improved customer service
  • Suppressed unnecessary printing of 10 weekly reports – reducing cost
  • Redesigned billing statement and store invoice to be customer friendly, reducing errors and customer calls
  • Redesigned department into functional units and eliminated redundant activities
  • Implemented staffing and scheduling based on objective measurements
  • Implemented a skill matrix for cross training of employees for increased service
  • Designed a circulation distribution center management orientation program to increase communication and decrease errors
Testimonials

"I also wanted to say thank you again. In case CJ didn't tell you I was promoted to Project Manager on Catalyst. And I have you, Linda, Rick, and Sherwin to thank for this. You all assisted me in seeing areas of improvement that I needed to focus on so I thank you all for that. I have grown and changed so much in the last year and you all at Alliant are to thank for this improvement in my life! So hats off to all of you."

Project Team Member - National Healthcare Provider

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