Alliant Consulting Aligning people, processes and metrics to meet your business goals.

IMPROVE RATE CARD COMPLIANCE in the advertising department; ensure consistent and accurate rating and billing practices; and increase both revenues and customer satisfaction

Project Focus

  • Daily Metro Newspaper Ad Sales, Sales Management, Finance / Billing, and Programming
  • Enhance advertising revenue per line sold through better control of rates and discounts
  • Develop new rate-request process to ensure approval, programming and notification of new rates to affected departments prior to offering rates to customers
  • Identify uses of non-rate card and non-programmed rates to eliminate use of open-rating categories, and identify staff training and rate programming needs
  • Decrease revenue misallocations

Client Gains: Financial and Operating Benefits

  • 60% reduction in use of unapproved rates
  • Increased revenues due to elimination of unauthorized special rating
  • Identified and added all non-programmed rates to the system, eliminating the need for open and flat rating
  • Achieved 100% approval of rates by finance and programming prior to offering to customers

Key Changes that Supported Client Goals

  • Developed six-session program and trained 52 advertising staff and management in current rate structures, ad order requirements, and new authorization processes
  • Implemented new rate authorization process to ensure profitability and programmability of rates prior to approval and customer offering
  • Developed standards and process for timely turnaround of all authorizations
  • Defined and implemented policies to deter the use of non-rate card and non-authorized rates
  • Implemented daily “rate exception” reporting process to identify use of unauthorized rates by advertising staff

"I also wanted to say thank you again. In case CJ didn't tell you I was promoted to Project Manager on Catalyst. And I have you, Linda, Rick, and Sherwin to thank for this. You all assisted me in seeing areas of improvement that I needed to focus on so I thank you all for that. I have grown and changed so much in the last year and you all at Alliant are to thank for this improvement in my life! So hats off to all of you."

Project Team Member - National Healthcare Provider