Alliant Consulting Aligning people, processes and metrics to meet your business goals.

IMPROVE RATE CARD COMPLIANCE in the advertising department; ensure consistent and accurate rating and billing practices; and increase both revenues and customer satisfaction

Project Focus

  • Daily Metro Newspaper Ad Sales, Sales Management, Finance / Billing, and Programming
  • Enhance advertising revenue per line sold through better control of rates and discounts
  • Develop new rate-request process to ensure approval, programming and notification of new rates to affected departments prior to offering rates to customers
  • Identify uses of non-rate card and non-programmed rates to eliminate use of open-rating categories, and identify staff training and rate programming needs
  • Decrease revenue misallocations

Client Gains: Financial and Operating Benefits

  • 60% reduction in use of unapproved rates
  • Increased revenues due to elimination of unauthorized special rating
  • Identified and added all non-programmed rates to the system, eliminating the need for open and flat rating
  • Achieved 100% approval of rates by finance and programming prior to offering to customers

Key Changes that Supported Client Goals

  • Developed six-session program and trained 52 advertising staff and management in current rate structures, ad order requirements, and new authorization processes
  • Implemented new rate authorization process to ensure profitability and programmability of rates prior to approval and customer offering
  • Developed standards and process for timely turnaround of all authorizations
  • Defined and implemented policies to deter the use of non-rate card and non-authorized rates
  • Implemented daily “rate exception” reporting process to identify use of unauthorized rates by advertising staff
Testimonials

“The time it takes to bring on a new person and have them fully functional has moved from a year to two months thanks to the on-boarding program you helped us design.”

NOC, Quality Assurance & Business Analyst - National Cable Communications Company

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