IDENTIFY AND REALIZE OPPORTUNITIES TO IMPROVE decision making and reduce bureaucracy throughout the organization while maintaining or improving quality, safety and security. Results: better and more efficient decision making, more productive deployment of resources
Project Focus
Work with executive management to develop and implement a logical and efficient process for soliciting, evaluating and implementing requests for changes in approval policies and/or practices within and across departmental boundaries
Key Benefits
- 60 management and staff at various levels contributed 260 recommendations for decision-making changes
- The individual change requests were organized, consolidated and prioritized into 140 different decision-making issues
- Review for possible changes to current policies and procedures was recommended for approximately 30% of the 140 issues
Key Changes and Operational Benefits
- Developed a database and summarized and prioritized all of the change requests submitted to the officers and managers (260 total)
- Developed an evaluation process that is efficient and safeguards important safety, quality, financial and security controls
- Developed action plans for the implementation of changes in the approval processes identified including any additional reporting or data requirements for elimination of authorization steps
- Created “Change Agent” role and developed responsibilities and protocol for deployment in this and other performance improvement initiatives, and trained 23 Change Agents to manage the implementation of empowerment recommendations
