Alliant Consulting Aligning people, processes and metrics to meet your business goals.

TRANSFORM THE INFORMATION SERVICES DEPARTMENT – after a decade of rapid product, employee and revenue growth – from an autonomous, reactive service group to a highly integrated, efficient, proactive, world-class Information Services team

Project Focus

  • Manufacturing Firm Information Services Group
  • Evaluate and compare existing levels of internal customer service against global benchmarks and customer expectations
  • Examine process workflows, controls, communications, staffing and scheduling models, and project management systems that influence internal service relationships
  • Develop high-performance operational model, new standards of performance, and supporting systems, technology, procedures, and communications

Client Gains: Financial and Operating Benefits

  • Increased IS department productivity by more than 25%
  • New centralized “Projects Administration and Client Services” (PACS) database and tools to track and report all IS projects, including forecasted completion dates, costs, and benefits.
  • Converted 40 current and 46 backlogged projects to new system
  • 11 managers and team leaders trained in new processes, procedures and tools through eight training sessions

Key Changes that Supported Client Goals

  • Established department mission statement and purpose
  • Conducted customized industry benchmark analysis to drive design and implementation of 44 IS best practices with standards of performance for each
  • Designed and implemented a methodology for all projects and job processing, including project/job documentation tools, product development life cycle, and centralized information database
  • Implemented a new organization structure with defined roles and responsibilities, integrated with internal management incentives program
  • Developed and implemented a system for monitoring, measuring and reporting on performance standards
  • Designed and implemented a “train the trainer” program

"I also wanted to mention how much we appreciate all of the feedback that Alliant has given to (us). The strategic benchmarking analysis and evaluation that Alliant provided will now allow our company to establish leadership performance targets. This not only gives credibility to the data that we provide to our top management but validates that we are heading in the right direction with our key performance indicators. Alliant has also helped us understand the gaps in our lower performers and the implications to our internal/external customers. This prioritization will focus our efforts on opportunities that really matter. Thanks,"

VP, Global Logistics and Fulfillment