Alliant Consulting Aligning people, processes and metrics to meet your business goals.

TRANSFORM THE INFORMATION SERVICES DEPARTMENT – after a decade of rapid product, employee and revenue growth – from an autonomous, reactive service group to a highly integrated, efficient, proactive, world-class Information Services team

Project Focus

  • Manufacturing Firm Information Services Group
  • Evaluate and compare existing levels of internal customer service against global benchmarks and customer expectations
  • Examine process workflows, controls, communications, staffing and scheduling models, and project management systems that influence internal service relationships
  • Develop high-performance operational model, new standards of performance, and supporting systems, technology, procedures, and communications

Client Gains: Financial and Operating Benefits

  • Increased IS department productivity by more than 25%
  • New centralized “Projects Administration and Client Services” (PACS) database and tools to track and report all IS projects, including forecasted completion dates, costs, and benefits.
  • Converted 40 current and 46 backlogged projects to new system
  • 11 managers and team leaders trained in new processes, procedures and tools through eight training sessions

Key Changes that Supported Client Goals

  • Established department mission statement and purpose
  • Conducted customized industry benchmark analysis to drive design and implementation of 44 IS best practices with standards of performance for each
  • Designed and implemented a methodology for all projects and job processing, including project/job documentation tools, product development life cycle, and centralized information database
  • Implemented a new organization structure with defined roles and responsibilities, integrated with internal management incentives program
  • Developed and implemented a system for monitoring, measuring and reporting on performance standards
  • Designed and implemented a “train the trainer” program

The consultants conduct themselves in a very professional manner while maintaining approachability. They think outside the box enough to challenge ideas but remain sensitive to our culture…. very detailed and action oriented which allowed movement forward in a tough project. Documentation was key and they put together clear and concise updates, project plans and implementation plans…. written communication in email was also stellar.

State Human Services, Continuous Improvement Engineer