Regional Interoperable Public Safety Radio System Implementation
IDENTIFY AND MIGRATE ~4,000 users from 60 + diverse public safety and public service groups across a nine-county metropolitan area into a shared, interoperable 800-MHz digital, trunked radio system
Project Focus
Public Service/Safety Radio Network including municipal, county, state and federal Law Enforcement Agencies, Fire Departments, EMS Units, and various agencies of Government Departments from more than 40 municipalities
Determine who should migrate to the new system
Develop initial configuration of radio system fleet map
Develop training and transition plans to ensure all users are successfully migrated to the new system
Client Gains: Operational Benefits
Successful integration of appropriate users from nine counties
Overall migration plan including design of initial radio and fleet map configurations
Step-by-step implementation template with timing, training and administrative requirements for each participating entity to develop and implement specific migration plans
Key Steps that Supported Project Goals
Assessed needs and practices of affected public radio users
Established a stakeholder team with deep understanding of the new system – infrastructure design, talk groups, fleet map, scanning, roaming, private calls, interoperability features, etc. – to oversee testing during roll-out, using data developed during the project to optimize system utility
Created policies, procedures, standards and protocols for radio system communications including compliance with regional-level requirements
Developed a detailed, step-by-step template for each group to manage its migration to the 800 MHz radios and network
Acquired training materials for use as models from other municipalities with similar 800 MHz systems
Designed web-based, function-specific operational surveys for five service areas, to document current levels of radio performance, resources, communication and training needs
Implemented a website and survey software for use in future web-administered surveys of county personnel
I am taking this opportunity to Thank You very much for your help this spring. It was just the right amount needed in the right places.
Director, Customer Care - Top Canadian International Newspaper
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