Document and evaluate current operations, and develop specific recommendations and implementation plans to increase revenue, service, quality, productivity and morale while sustaining ongoing operations and other initiatives, including preparation for the implementation of electronic medical records. The evaluation and change implementation plans were comprehensive and involved all 38 clinical specialties, technical and administrative disciplines of the VMC. Elements reviewed included:
Financial and Operating Benefits
Identified recommendations to achieve:
Facilitated the development of a hospital wide patient-flow model, outlining team roles and coordination from multiple clinical and administrative divisions
Established hospital-wide performance standards and guidelines
Established and trained a cross-discipline, multi-level problem-solving team that met bi-weekly and researched and resolved over 30 operational issues over the course of 4 months
Implemented client contact center achieving, providing training to management and staff that resulted in:
"I also wanted to mention how much we appreciate all of the feedback that Alliant has given to (us). The strategic benchmarking analysis and evaluation that Alliant provided will now allow our company to establish leadership performance targets. This not only gives credibility to the data that we provide to our top management but validates that we are heading in the right direction with our key performance indicators. Alliant has also helped us understand the gaps in our lower performers and the implications to our internal/external customers. This prioritization will focus our efforts on opportunities that really matter. Thanks,"