Document and evaluate current operations, and develop specific recommendations and implementation plans to increase revenue, service, quality, productivity and morale while sustaining ongoing operations and other initiatives, including preparation for the implementation of electronic medical records. The evaluation and change implementation plans were comprehensive and involved all 38 clinical specialties, technical and administrative disciplines of the VMC. Elements reviewed included:
Financial and Operating Benefits
Identified recommendations to achieve:
Facilitated the development of a hospital wide patient-flow model, outlining team roles and coordination from multiple clinical and administrative divisions
Established hospital-wide performance standards and guidelines
Established and trained a cross-discipline, multi-level problem-solving team that met bi-weekly and researched and resolved over 30 operational issues over the course of 4 months
Implemented client contact center achieving, providing training to management and staff that resulted in:
"I also wanted to say thank you again. In case CJ didn't tell you I was promoted to Project Manager on Catalyst. And I have you, Linda, Rick, and Sherwin to thank for this. You all assisted me in seeing areas of improvement that I needed to focus on so I thank you all for that. I have grown and changed so much in the last year and you all at Alliant are to thank for this improvement in my life! So hats off to all of you."