Alliant Consulting Aligning people, processes and metrics to meet your business goals.

IDENTIFY WAYS TO IMPROVE QUALITY AND SERVICE while significantly reducing labor costs in a multi-location weekly newspaper

Project Focus

Assessment of workflows, staffing, scheduling, skills and systems related to pagination, ad order entry and editorial.

Financial Benefits

Identified opportunities to achieve:

  • 8% annualized labor cost reductions in editorial and production
  • 50% reduction in page handling during the pagination process
  • 16% reduction in credit adjustments and makegoods
  • 20% reduction in operating cost

Recommended Key Changes and Operational Benefits

  • Delivered a design to centralize the organization into functional groups versus individual companies
  • Recommended reduction of direct reports to GM from 11 to 5
  • Completed skills evaluation of all editorial, production, sales and management staff
  • Documented 2 detailed workflows; 1 for the pagination process with 3 distinctive processes/flows and 1 for ad order entry process from sales inception with 4 distinctive processes/flows
  • Identified 9 “Quick Hits” improvements for immediate implementation related to process and workflow, and systems, technology and reporting
  • Developed new models for editorial and ad order entry-each model included:
    • Functional organization structure
    • Standards of performance
    • Roles/responsibilities
    • Staffing models
    • Workflows
    • Outline of critical skill requirements
    • Outline of procedure requirements

“I feel so lucky to have been mentored by Alliant. I learned so much and have not been exposed to that much learning at a single time in years. It was a great education and I am very thankful that I had that opportunity.”

Classified Call Center Manager - Major Metro Newspaper