CREATE A CONSOLIDATED, COHESIVE IS/IT DEPARTMENT comprised of existing staff while taking the IT organization to the next level of performance
Project Focus
To identify and gain a clear understanding of the IS/IT, Engineering and Technical Operations technology environments as they relate to workflow, process, service, performance and organization structure; and develop an operational model and implementation plan to achieve an integrated IS/IT organization that balances technology with service and fosters a collaborative environment throughout the organization.
Operating Benefits Identified
- Designed a new model for a consolidated, centralized IS/IT function that supports the division, and a road map for the client to follow which will facilitate a successful implementation
- Created an efficient staffing model requiring no additional staff
- Provided benchmarking and best practices data
- Identified existing staff for a new help desk operation
- Documented thematic issues and findings as a result of the observations and interviews conducted during the analysis
- Captured remaining budget-year capital technology initiatives
- Redesigned a project authorization workflow that streamlines and automates the divisional process for technology purchases and implementation
- Developed an IT Improvement Action Plan detailing steps necessary to create a World Class IT organization
- Defined roles and responsibilities to support the consolidated IS/IT department
Assessment Activities
- Conducted interviews with executives, managers and key personnel
- Documented basic functions and the IT organizational structure
- Mapped workflows and processes while identifying barriers to service and performance
- Catalogued IT initiatives for the remainder of the year
- Benchmarked IT best practices from multiple industries and began the process of developing standards of performance for the department
- Reviewed and analyzed statistical documentation including organization structures, lines of communication, planning and reporting tools and work flows, standards and best practices
- Developed an action plan to address the recommendations
